Welcome to Florida State University Virtual Private Network Service Site

Operating System Tips & Tricks

The VPN installation is a guided installation.  If you need additional information, click on the links below:

• Introduction and Information on FSU's move to Cisco SSL VPN
• VPN and the Mac OS-X.5 Leopard
• Windows XP
• Windows Vista
• Linux
• Profile Instructions
• General Tips

See our Knowledgebase FAQ's for VPN profile name and a profile connection file with the extension “pcf” .

Faculty, Staff and OPS:

• Discuss the VPN access with your IT Manager
• You must have an active FSUID, password and e-mail to sign into the VPN
• FSU Staff automatically has access to the VPN appliance at http://vpn.fsu.edu
• Determine if your Department needs a unique Profile in order to access specific Departmental resources. (ask your IT Manager)
• If you have problems accessing or authenticating, notify your Departmental IT Manager. These issues might be about permissions, polices, rights, firewalls or department access control list (ACL).
• Contact the Help Desk at help@fsu.edu (generates a ticket). Please cc your IT Manager.
• IT staff or Core Network provides the Profile at the request of the department:
  1. Do not change the name of the profile file given to you it is case sensitive
  2. Enter in browser  http://vpn.fsu.edu (if you have already installed the 'AnyConnect' software skip to step 5)
  3. Enter FSUID and Password
  4. Select to install the AnyConnect  client
  5. The VPN file provided to you by Core networking or IT staff must be saved to your computer at My Computer > C:\ drive >Program Files folder >Cisco Systems folder >VPN Client folder. You should already have a Profile folder (if not, create one making sure the P in Profile is capitalized)>Click to open. Save your new Profile file into the Profile folder.
  6. Reboot your computer
  7. Enter http://vpn.fsu.edu/Profilenameinto browser
  8. Sign into the VPN
  9. Enter FSUID and Password
  10. You are now using your profile name which gives you special permission to access your network resources at work or remotely from home or on the road.
• You are encouraged to install the VPN software to have more functionality in your connection i.e., accessing your department computer from the road, or the ability to map network drives from your home computer and so on.
• Report problems to your IT Manager so that they may have knowledge of the problems
• Report problems by e-mail to help@otc.fsu.edu (generates a ticket) or by calling 850-644-HELP (4357).

Information Needed for the Help Desk Staff:

• Provide the profile name of the user and/or department profile name.
• Provide the IP address of the user’s computer prior to accessing the VPN
• ipconfig /all         on windows
• ifconfig –a           on Linux
• Provide the IP address of the user after they signed into the VPN
• Ipconfig /all or ifconfig-a
• Netstat -nr
• Provide the user's FSUID and contact information
• Provide IP address of the FSU resource the user is trying to connect to
• Provide ports to close or open, IP addresses, what traffic to permit or deny and so on.
• Provide the number of simultaneous/concurrent user access needed
• FSUID Guest Registration created by Help Desk at:
• campus.fsu.edu
• Secure Apps>FSUID Trusted HelpDesk
• OTI Help Desk can create the Guest account for the FSU sponsor.
• Once guest account has been created, the sponsor should e-mail core network at core@otc.fsu.edu, so Core can setup the guest account in VPN appliance.
• Help is provided by emailing help@otc.fsu.edu (generates a ticket) or by call 850-644-HELP (4357).

Sponsored Guest/Vendor Account

• The Help Desk creates guest/vendor FSUID account and sends the guest/vendor their FSUID and password.
• Once the FSUID and password has been generated, a profile name will emailed to both sponsor and guest/vendor.
• Guest/Vendor will log into https:// vpn.fsu.edu/vendorsupport to access FSU's VPN service.
• Help is provided by emailing help@otc.fsu.edu or by call 850-644-HELP (4357).

Sponsored Guest/Vendor Reporting VPN Problems

• FSU Sponsor should report the problem about the guest/vendor VPN account
• Provide the IP address of the guest/vendor computer prior to accessing the VPN
• Provide the IP address of the guest/vendor after they signed into the VPN
• Provide the contact information for the department/areas IT Manager
• Provide contact information for guest/vendor’s VPN account: FSUID, name, telephone#, e-mail address
• Provide contact information of the FSU sponsor: name, phone #and e-mail
• Provided for the vendors is the ability to reset their password by help desk staff, but only at the request of the vendor’s FSU sponsor. Please call 850-644-HELP (4357)
• Provide IP address of the FSU resource the user is trying to connect to
• Provide ports to close or open, IP addresses, what traffic to permit or deny and so on.
• Provide the number of simultaneous/concurrent user access needed

The AnyConnect Client can be installed from here:

https://vpn.fsu.edu/